Shipping policy
Last updated 27 September 2026.
1. Where we ship, and what it costs
Free shipping across India. Delivery charges are included in the displayed price. There is no minimum order value and no charge is added at checkout — the price you see is the price you pay.
We currently ship within India only. We do not ship internationally at this time.
2. How long it takes
Each canvas is printed and finished to order, so the timeline has two parts.
| Processing and dispatch | 2 to 3 business days from order confirmation |
| Transit — across India | 2 to 4 business days |
All figures are business days and exclude Sundays and public holidays. Larger sizes and framed pieces sit at the upper end of the range.
3. Tracking
You receive a tracking link by email and SMS as soon as your order is handed to the carrier. If you have not received it within 2 to 3 business days of ordering, contact us and we will chase it.
4. Serviceability
Delivery is subject to your PIN code being serviceable by our carrier partners. If we find your PIN code cannot be served after you have paid, we will tell you promptly and refund the full amount.
5. Packaging, and what to do on delivery
Canvases ship in rigid corrugated cartons with corner protection and moisture-resistant wrap.
Please inspect the parcel on arrival. If the outer carton is visibly crushed, torn or wet, note it with the delivery agent where possible and photograph it before opening. Report any transit damage within 7 days of delivery and we will replace or refund in full under our Cancellation and Refund Policy — reverse pickup is at our cost.
6. Address accuracy and failed delivery
Please check your delivery address and phone number before confirming. Carriers normally attempt delivery more than once. If delivery fails because the address was incomplete or incorrect, or nobody was reachable across the attempts, the parcel returns to us; we will contact you to arrange re-dispatch, which may carry the actual freight cost.
7. Delays outside our control
Weather, strikes, civil disturbance, government restrictions and carrier disruption can delay delivery. We will keep you informed and will not treat such a delay as a cancellation without talking to you first.
Who you are dealing with
This website and store is owned and operated by Akanksha Pandey, a Sole Proprietorship registered in India, trading as The Wall Shawl Co. under the brand The Wall Shawl™.
| Legal name of the entity | Akanksha Pandey |
| Constitution | Sole Proprietorship |
| Proprietor | Akanksha Pandey |
| Principal place of business | K-208, Jaitpur Kalindi Kunj Road, near Gali Number 4, Jaitpur, New Delhi, Delhi 110044, India |
| GSTIN / UIN | 07IQRPP3341G1ZE |
| State | Delhi (Code: 07) |
| Website | thewallshawl.in |
| Customer care email | hello@thewallshawl.in |
| Customer care telephone | +91 81786 01589 |
| Support hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We operate from a single location. We have no branch offices.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are published below.
| Name | Akanksha Pandey |
| Designation | Proprietor and Grievance Officer |
| grievance@thewallshawl.in | |
| Telephone | +91 81786 01589 |
| Address | Akanksha Pandey, K-208, Jaitpur Kalindi Kunj Road, near Gali Number 4, Jaitpur, New Delhi, Delhi 110044, India |
| Hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We will acknowledge every complaint within 48 hours of receiving it, give you a reference number, and resolve it within one month of receipt.
If you are not satisfied with the outcome, you may approach the National Consumer Helpline on 1915, or the consumer commission having jurisdiction, under the Consumer Protection Act, 2019.