Contact information
We are a small studio and we answer our own email. If something has gone wrong with an order, write to us and you will get a real reply.
Who you are dealing with
This website and store is owned and operated by Akanksha Pandey, a Sole Proprietorship registered in India, trading as The Wall Shawl Co. under the brand The Wall Shawl™.
| Legal name of the entity | Akanksha Pandey |
| Constitution | Sole Proprietorship |
| Proprietor | Akanksha Pandey |
| Principal place of business | K-208, Jaitpur Kalindi Kunj Road, near Gali Number 4, Jaitpur, New Delhi, Delhi 110044, India |
| GSTIN / UIN | 07IQRPP3341G1ZE |
| State | Delhi (Code: 07) |
| Website | thewallshawl.in |
| Customer care email | hello@thewallshawl.in |
| Customer care telephone | +91 81786 01589 |
| Support hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We operate from a single location. We have no branch offices.
What to expect
| Email acknowledgement | Within 48 hours |
| Order or delivery query | Usually resolved within 2 business days |
| Formal complaint | Resolved within one month, per the Rules |
For anything about an existing order, please quote your order number — it is in your confirmation email and starts with a hash.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are published below.
| Name | Akanksha Pandey |
| Designation | Proprietor and Grievance Officer |
| grievance@thewallshawl.in | |
| Telephone | +91 81786 01589 |
| Address | Akanksha Pandey, K-208, Jaitpur Kalindi Kunj Road, near Gali Number 4, Jaitpur, New Delhi, Delhi 110044, India |
| Hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We will acknowledge every complaint within 48 hours of receiving it, give you a reference number, and resolve it within one month of receipt.
If you are not satisfied with the outcome, you may approach the National Consumer Helpline on 1915, or the consumer commission having jurisdiction, under the Consumer Protection Act, 2019.