About us
The Wall Shawl is an art print studio run by Akanksha Pandey from New Delhi, Delhi. We print original artwork onto canvas, stretch it over a solid frame, and send it out ready to hang.
What we actually do
We are not a marketplace and we do not drop-ship. We hold the artwork, we run the printing, and we finish and pack every piece ourselves. Each canvas is printed to order — nothing sits in a warehouse waiting for a buyer, which is why we can offer a wide catalogue of sizes and mounts without holding stock in any of them.
How a piece is made
- You choose an artwork, a size and a mount.
- We print it onto canvas at the size you chose.
- It is stretched over a solid wooden frame, and floater-framed if you asked for that.
- It is packed in a rigid carton with corner protection and dispatched with tracking.
We dispatch in 2 to 3 business days, and delivery across India then takes a further 2 to 4 business days.
Where we ship
Across India. Free shipping across India. Delivery charges are included in the displayed price. We do not ship internationally at present.
Standing behind it
If a canvas reaches you damaged, defective, or simply not the one you ordered, we replace it or send a free replacement and we pay the return freight. Our Cancellation and Refund Policy sets out exactly how, and how long it takes.
Who you are dealing with
This website and store is owned and operated by Akanksha Pandey, a Sole Proprietorship registered in India, trading as The Wall Shawl Co. under the brand The Wall Shawl.
| Legal name of the entity | Akanksha Pandey |
| Constitution | Sole Proprietorship |
| Proprietor | Akanksha Pandey |
| Principal place of business | K-208, Jaitpur Kalindi Kunj Road, near Gali Number 4, Jaitpur, New Delhi, Delhi 110044, India |
| GSTIN / UIN | 07IQRPP3341G1ZE |
| State | Delhi (Code: 07) |
| Website | thewallshawl.in |
| Customer care email | hello@thewallshawl.in |
| Customer care telephone | +91 81786 01589 |
| Support hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We operate from a single location. We have no branch offices.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are published below.
| Name | Akanksha Pandey |
| Designation | Proprietor and Grievance Officer |
| grievance@thewallshawl.in | |
| Telephone | +91 81786 01589 |
| Address | Akanksha Pandey, K-208, Jaitpur Kalindi Kunj Road, near Gali Number 4, Jaitpur, New Delhi, Delhi 110044, India |
| Hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We will acknowledge every complaint within 48 hours of receiving it, give you a reference number, and resolve it within one month of receipt.
If you are not satisfied with the outcome, you may approach the National Consumer Helpline on 1915, or the consumer commission having jurisdiction, under the Consumer Protection Act, 2019.